ORDERS, SUBSCRIPTIONS & SHIPPING FAQ
I'VE PLACED AN ORDER, NOW WHAT?
Once your order is processed, you will receive an order confirmation email. You will then receive additional emails containing your tracking information when they are prepared to ship from our facilities.
Please note our drinks ship out of Denver, via FedEx, and the rest of our products ship USPS out of our workshop in Salida, CO. Depending on the items in your order, you may receive multiple tracking numbers in regards to what you ordered. DRAM is not responsible for lost or stolen packages at the hands of USPS, FedEx.
SHIPPING AND ORDERS
Most orders are processed and shipped out within 1-4 business days. We do not ship on weekends or postal holidays.
We are unable to offer expedited shipping at this time. All drinks will ship out of Denver with FedEx ground, and the rest of our products will ship separately USPS Priority or USPS First Class Mail. FedEx can typically take anywhere from 2-5 business days, and USPS can typically take anywhere from 2-7 business days.
Currently, we only ship our products within the United States. This does include Alaska and Hawaii! *Please note that due to the distance, Alaska and Hawaii are not eligible for Free Shipping discounts at this time.
We do not offer gift note options at this time, however, you are more than welcome to utilize the “Company” line in checkout, to write your name or who it is from. On the shipping label, this will appear right below the receiver’s name. In addition, we do not include receipts in our shipments.
Drinks will always ship separately from the drops, bitters and switchels. The drinks ship directly from our facility in Denver via FedEx, while all other products ship via USPS from our workshop in Salida, CO. Because our drinks ship via FedEx, we will be unable to ship drinks to a P.O. Box. In addition, we will only ship our drops, bitters, and switchels via USPS.
Orders ship out in the order they are received. We cannot delay the shipment of an order, so please be sure you will be in town to receive it.
Unfortunately, we cannot update your order once you have placed it. We do not keep your credit card information on file, so we are unable to edit the products you have purchased. If you really believe you need to make a change to your order, please email us at info@dramapothecary.com as soon as possible. Please put your order number in the subject line.
Once an order is placed, it is most likely that it is well on its way to getting packed and shipped to you. If you have entered the wrong address, please try to get in contact with us within one hour of placing the order, so that we have time to fix the mistake before it ships out.
If the order has already shipped with an incorrect address, we suggest trying to contact FedEx or USPS to try to reroute the package, and/or correct the address. We’re extremely sorry, but there is not a whole lot we can do. We cannot offer a refund or reship the product at no cost.
We know this policy probably isn’t what you wanted to read, but as a small business we simply cannot afford to reship or replace every order entered in user error. The easiest way to prevent this from happening is to carefully enter your address at checkout, and double check that it’s correct before placing your order.
We sincerely thank you for your understanding!
If your order is incorrect, please contact us immediately. You can email info@dramapothecary.com, and include your order number in the subject line. We will work with you to make it right.
If your order was damaged in transit, please contact us immediately. We will work with you to make it right and try to ideally provide either a replacement, or a refund depending on the damage. Please email us at info@dramapothecary.com, and include your order number, what product was damaged, and the quantity. If you have the ability to provide photos, we appreciate it for our records.
If you feel USPS or FedEx has lost your order it is your responsibility to contact them first. We have the same tracking information as you do. As the receiving party, you need to be the one to contact USPS or FedEx to reschedule a delivery, inquire about a lost package, change the shipping address, etc. If your order appears to be lost, please contact us within 5 days to find a solution. Please provide your name and order number, and tracking number(s) if applicable, when you contact us.
DRAM is not responsible for lost or stolen packages at the hands of USPS, FedEx.
SUBSCRIPTIONS
You can manage your subscriptions in My Account. We will also send you a monthly reminder with this link before the recharge in the event that you need to delay, modify or cancel your subscription.
You can cancel your subscription in My Account.
All sales are final and we cannot cancel or issue a refund on a transaction once it has gone through.
No. We keep proof on file proving that you signed up for the subscription service. If your bank issues a chargeback we will argue the claim and prove to your bank that you did indeed order the product.
Doing this to a company is very detrimental to everyone involved. If you cannot afford/don’t want the subscription service please do not sign up for it in the first place.
If we have reason to believe you are abusing our subscription service you will no longer be allowed to place orders with us.
Yes. You can cancel your subscription at any time. However, you MUST cancel it BEFORE it charges you again though. We will not issue a refund if you forget to cancel on time.
Want to receive your subscription shipment early?
1. Go to My account > My Subscriptions
2. Click on the subscription you want to ship right away.
3. In the first table click Renew Now
4. A modal will open up. Click Pay Now – your subscription will renew and ship early.
You’ll need to place a new subscription with all the products you want, and cancel the old subscription. Our system does not support adding items to an existing subscription at this time.
Yes, you can pause your subscription.
1. Go to My account > My Subscriptions
2. To temporarily pause a subscription, click Suspend. It will stay paused until you reactivate it.
You can reactivate at anytime. When a subscription is reactivated, the payment schedule will continue as it did before the subscription was suspended.
RETURNS & REFUNDS
All sales are FINAL.
DRAM Apothecary (Heyseed LLC) does not accept returns or refunds on perishable products. If an item purchased on DramApothecary.com is damaged or defective, please contact us and we will do our best to work with you to resolve any issues. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72 hours of receipt of your package.
**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently.